Loan Servicing Manager

Full time
Locationsan-diego Calendar06/30/2020   Full time

Salary: $88,523.14- $123,893.64 annually

Type: Regular full time, full benefits

Application Deadline: July 28, 2020

Payroll Title: Loan Services Manager

An assessment may be conducted on candidates selected to move on to the next step of the recruitment process.

Class Characteristics:

This is a mid-management classification that manages the servicing of the Commission’s loan portfolio. The incumbent organizes and oversees day-to-day coordination and review portfolio servicing/management operations. Responsibilities include performing diverse, specialized, analytical and complex work involving significant accountability and decision-making responsibility. The incumbent is responsible for providing professional-level support to the Vice President of Single-Family Housing Finance in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating divisional work with that of other departments, divisions, and outside agencies.

Examples of Essential Job Functions:

  • Provides input in the development and implementation of goals, objectives, policies, and priorities for the Commission’s loan portfolio, including the FTHB program, affordable for-sale housing, and Rehabilitation loans; recommends within departmental policy, appropriate service levels; recommends and administers policies and procedures.
  • Participates in the development, administration, and oversight of division budget.
  • Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Vice President.
  • Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends discipline to the Vice President.
  • Meets and confers with department staff regarding interpretations of loan policies and procedures.
  • Develops, implements, and oversees comprehensive lending and compliance monitoring policies, guidelines, and procedures, consistent with Federal, State, and local requirements and sound profes­sional program management principles and practices; confers with and coordinates the imple­mentation of lending policies and practices with managers across the organization; provides expert advice to managers and staff on a number of lending, portfolio management, and compliance issues, some of which involve sensitive community issues and local political priorities.
  • Reviews preliminary investigations of suspected program violation or fraud identified by self or other staff, applies appropriate analytical practices and techniques in conducting investigations and documenting findings, prepares summary for management and legal review.
  • Provides guidance and leadership to staff in default servicing activities such as collections, foreclosure, loan modification etc.
  • Takes lead in developing and testing process improvement methodologies at direction of Vice President, ensures departmental policies and procedures remain updated.
  • Directs, monitors, and evaluates the administration and servicing of the Housing Commission’s loan portfolio; directs portfolio management activities including delinquency initiatives, foreclosures, assumptions, subordinations, and bankruptcy responses.
  • Provides, in conjunction with assigned staff, technical assistance to agency staff and borrowers to ensure compliance with Federal relocation and tenant assistance requirements.
  • Directs and participates in the analysis of current and anticipated changes in assigned loan programs, regulations, funding sources, compliance standards, and similar issues; oversees the maintenance and updating of loan documenta­tion and computer software.
  • Monitors changes in laws, regulations, and technology that may affect Commission or divisional operations; implements policy and procedural changes as required.
  • Prepares, reviews, and presents staff reports, various management and information updates, and reports on assigned programs and special projects to the Loan Committee, Housing Commission, and Housing Authority.
  • Serves as a liaison for the division with other Commission departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces; explains and interprets divisional programs, policies, and activities.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of affordable housing loan management, and other types of public services as they relate to the area of assignment.
  • Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
  • Performs other duties as assigned.


Knowledge of:

  • Expert-level knowledge and experience in mortgage lending and servicing
  • Default servicing processes such as collections, foreclosure, loan modification, bankruptcy, eviction
  • Affordable housing programs and funding sources (HOME, CDBG etc.)
  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation.
  • Principles and practices of budget development and contract administration.
  • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
  • Organization and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
  • Principles and practices of comprehensive program development, implementation, and management.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Ability to:

  • Assist in developing and implementing goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas.
  • Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
  • Effectively administer a variety of programs and administrative activities.
  • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
  • Evaluate and develop improvements in operations, procedures, policies, or methods.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Analyze, interpret, summarize, and present technical information and data in an effective manner.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Effectively represent the division and the Commission in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
  • Establish and maintain a variety of filing, record-keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education & Experience:

Bachelor’s Degree from an accredited four-year college or university with major coursework in finance, public or business administration, or a related field. 5+ years’ experience in Loan Servicing management, including two (2) years of supervisory experience

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

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