ICMS Case Manager I

Full time
Locationlacounty Calendar11/06/2019   Full time $16.85-$21.63

Position Summary

This position will work as part of permanent supportive housing case management team.  This position as part of the Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non- judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.


Essential Duties:

  • Provide individual case management referrals and supportive services for tenants
  • Create and provide group supportive services to tenants
  • Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)
  • Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
  • Provide crisis management services to support tenant housing retention, increase income and build community engagement
  • Provide coverage for programs which are occasionally conducted during evening and weekend hours
  • Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse
  • Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis

To perform effectively in this position, the CM-I (ICMS) must have:


Basic Qualifications:

  • BA in Social Services Field         
  • Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness       
  • One (1) year experience utilizing a client tracking database system         
  • Six (6) months experience utilizing evidence based practices in a social services field         
  • Valid California driver’s license 
  • Access to a personal vehicle to be used to conduct ACOF business         
  • Ability to meet California minimum and ACOF insurance requirement

Preferred Qualifications:

  • Bilingual (English/Spanish)         
  • Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis         
  • Demonstrated experience in developing and facilitating providing life skills groups         
  • Proficiency with the CHAMP and HMIS database systems         
  • Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT        
  • Ability to provide crisis management services in challenging environments         
  • Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)         
  • Proficiency with keyboarding skills to produce correspondence, email and reports         
  • Communicate effectively both in verbal and written formats         
  • Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills       
  • Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems         
  • Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
  • Experience working in a setting striving towards a team-building environment
A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness. ACOF’s values are Dignity, Excellence, and Community.
A Community of Friends is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity