Membership & Communications Associate

Full time
Locationlacounty Calendar07/09/2019   Full time


The Southern California Association of Non-Profit Housing (SCANPH) is the leading affordable housing advocacy group in Southern California. SCANPH is a regional, membership organization promoting the production, preservation and management of homes affordable to low-income people throughout our region.  Our roughly 1600 organizational members are based primarily in Los Angeles, Orange, Ventura, Riverside and San Bernardino counties and include non-profit housing developers, private businesses, property management companies, government agencies, and social service organizations.

In its policy work, SCANPH engages decision makers at the local, regional, state, and federal level.  SCANPH serves its members by advocating for public policies to aid affordable housing development and operation, offering training and professional development for staff of member organizations, and providing opportunities for members to network—thereby fostering collaboration and learning. The successful applicant will be able to enhance the SCANPH member experience and ensure the organization realizes the full revenue potential of its membership base.

Membership & Communications Associate:

SCANPH is seeking a full-time Membership and Communications Associate. You will be the key point of contact for any membership inquiries. This position coordinates the outreach and membership work that is key to the sustainability of our member-based organization. Responsibilities (described in detail below) include membership outreach and dues collection, creating and disseminating communications materials, coordinating membership events and records, database maintenance, program and staff support, development and fundraising support, responding to public inquiries, and general administration tasks as needed.

The ideal candidate will have excellent written and oral communication skills and information technology experience, be detail oriented, show a commitment to quality work, and have a proactive and collaborative approach to working with colleagues and the community. We are seeking a self-motivated team player committed to the non-profit sector and affordable housing. The Membership & Communications Associate is a full-time employee reporting to the Director of Public Affairs & Programs.


  • Membership Coordination: Coordinate membership recruitment, engagement, and outreach activities. Process memberships and maintain updated membership records.
  • Support key recommendations to build membership revenue around retention, recruitment, and new sources of income.


  • Database and contact management: Maintain and update database records, record membership payments and other contributions, create contact lists and generate various reports as needed. Coordinate mailings; respond to inquiries from members and the general public.
  • Program and Event Support: Assist program staff with a variety of program and membership activities, events, and meetings. Annual Conference support
  • Marketing: Help develop and implement marketing plans around membership, such as member quotes, testimonials, benefits, and marketing collateral. Consistently promote member benefits.
  • Coordination of membership committee, including project to implement new fee structure and make recommendations.
  • Cultivate a researched list of prospects and Customer Relationship Management (CRM)
  • Create member-focused website content for
  • Represents organization at events, trade shows and functions where membership sales potential exists.
  • Development/Fundraising Support: Assist in the coordination of event sponsorships and other projects as assigned.
  • Maintains and nurtures relationships with both new and existing members.
  • Graphic design support for collateral to retain and attract membership.
  • Performs other duties as assigned
  • Social Media



  • Bachelor’s degree; two or more years of relevant experience in membership, fundraising, marketing, public relations and/or communications.
  • Demonstrated ability to communicate effectively, including written and verbal skills appropriate for a variety of individuals and organizations.
  • Excellent PC and internet skills, including spreadsheets, word processing and database experience. Graphic design, social media, document design and layout, and website maintenance experience a plus.
  • Detail-oriented, well-organized, flexible, patient, a quick learner and ability to multi-task in a fast-paced and professional team environment
  • Demonstrated leadership skills and ability to work independently as well as collaboratively, and to handle multiple projects and priorities.
  • Understanding of and commitment to the mission and goals of SCANPH.
  • Ability to work within a small staff and handle diverse duties.

Salary and benefits

Salary will be based on applicant qualifications.  Benefits package includes healthcare and retirement.

Employment Status:                       Full Time


Preferred Start Date:                      As soon as position is filled


Deadline to Apply:                          August 9, 2019


To Apply:                                             Please send a cover letter and resume for immediate consideration to:

                                                                Jeannette Brown at


Questions:                                          Should be directed to

Please send a cover letter and resume for immediate consideration to: Jeannette Brown at