Chief of Portfolio Operations
22 May 2019
Carlson Beck advises Tenderloin Neighborhood Development Corporation on the basis of an exclusive consulting engagement.
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION
The Position: Chief of Portfolio Operations
Reports to: Chief Executive Officer
Location: San Francisco, California
The mission of Tenderloin Neighborhood Development Corporation (“TNDC”) is to develop community and provide affordable housing and services for people with low-incomes in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
TNDC was established in 1981, growing from owning one Single Room Occupancy residential hotel in the Tenderloin to becoming a substantial, citywide organization focused on homes, health and voice. TNDC currently employs over 450 staff; develops, owns, manages and provides supportive services in 42 properties that offer over 3,700 units of deeply affordable housing for over 5,000 tenants, along with over 150,000 square feet of commercial space. TNDC undertakes a wide array of community development work, including community organizing and planning, health and wellness, food security, policy analysis and advocacy and out-of-school time programming. TNDC anticipates continuing portfolio growth in the next three years, with over 500 units slated to complete construction and many additional sites in its development pipeline.
TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions a world where everyone has a stable and safe place to call home. A world where housing is treated as a human right. A world where economic status, race, and other social identities do not determine where or how people can live. Where everyone has a meaningful voice in the decisions affecting them. Where future generations are better off than the ones preceding them.
TNDC values are Integrity, Excellence, Inclusion, Collaboration and Equity.
TNDC is committed to equity in employment and services. We encourage people with a diverse range of backgrounds to apply.
TNDC is governed by a 20-member Board of Directors comprised of local residents, tenants, and professionals in real estate, financial services, property management, social services and the legal sector. The Board meets bi-monthly, and eight standing Committees of the Board meet monthly to oversee the organization’s respective departments. There is an annual day-long retreat attended by Board and senior staff for the purpose of updating the participants on environmental and sector influences, annual goal setting and business plan review.
The organization has a staff of more than 450 FTE. The following Executive Management Team members report to the Chief Executive Officer:
Additional Senior Management Team members include:
TNDC (and related entities) has an annual operating budget of $60 million; TNDC also maintains a substantial and prudent operating reserve. Revenue is well-diversified; 80% of revenue is from operating properties, with the balance of corporate and program operations funded through a mix of developer fees, management fees, fundraising and contract revenues. New housing development is typically funded with Low Income Housing Tax Credit equity investments, private debt, and deferred payment loans from local, state and federal sources. Projects’ financing is complex and includes the management of numerous related partnerships, LLCs and other entities as well as complicated compliance requirements. Long-term ownership of a diverse portfolio of 42 properties entails balancing affordability, financial sustainability and periodic recapitalization of physical assets.
TNDC funds its tenant services programs primarily through building operations and contracts with the City and County of San Francisco, with additional financial support from individuals, corporations, and foundations, including revenue raised from TNDC’s two annual signature events -- the Anniversary Dinner and the Celebrity Pool Toss.
For more information on TNDC, please see www.tndc.org.
TNDC is seeking to fill a crucial executive leadership position to oversee its substantial affordable housing portfolio, guide the organization through significant growth in the number of properties, units and staff that will take place over the next three years, and position TNDC for future opportunities. The position will join an executive leadership team composed of the Chief Executive, Operating, Talent and Financial Officers. The Chief of Portfolio Operations will closely collaborate with this team to ensure that the organization is appropriately staffed, managed and governed to fulfill TNDC’s mission, build on its strong financial health, and position it for future opportunities that will align with its mission and long-term sustainability. The Chief of Portfolio Operations, jointly with other members of the executive staff, will be involved in the areas of organizational decision-making that are critical to steering TNDC’s direction and implementing its goals and strategies including, for example, personnel, budgeting, Board matters, relationship-building, politics and policy as well as overall agency performance.
Having nearly doubled in size over the past seven years, TNDC has a Property Management Department comprised of more than 300 staff, accompanied by property development plans whose completion will bring at least 50 more staff within the next three years. The Chief of Portfolio Operations will bear significant responsibilities for assessing, enhancing, and maintaining stable operations amid significant growth. Annual property-related revenue exceeds $65 million, and the Department oversees $2-$4 million of capital improvement work annually. To support the occupied renovation projects it undertakes, TNDC operates a significant tenant relocation operation within its Property Management Department, and the organization is a nationally recognized leader in sustainability. TNDC will consider expanding into third-party property management.
TNDC is seeking an effective executive who can maintain efficient operations at its current, recently-achieved scale while designing and implementing a path of growth that honors its best practices and values, developing staff while successfully overseeing the changes necessary to continue operating at a greater scale and in an evolving environment.
Leadership and Change Management
Supervision and Operational Oversight
Facilities Management, Capital Improvements and Sustainability
CANDIDATE QUALIFICATIONS / EXPERIENCE
Education: An undergraduate degree from an accredited college or university is required.
Master’s Degree in Public Administration, City and Regional Planning, Business Administration or a related field is preferred.
Minimum of 10 years of increasingly responsible experience in the property management or a related field.
Seven years of experience supervising professional staff.
Demonstrated commitment to affordable housing or people with low incomes.
Significant experience in affordable housing.
Significant experience in a non-profit organization.
Familiarity with HUD, Tax Credit and Housing Authority property operations and compliance.
Familiarity with the Tenderloin community and San Francisco government.
Demonstrated ability to speak a second language (Cantonese, Mandarin, Spanish, Tagalog, Russian) is highly desired.
COMPETENCIES / ATTRIBUTES
The successful professional will have demonstrated the ability to:
Physical Demands and Working Environment
TNDC is offering a competitive salary for this position that is commensurate with the experience level needed to effectively execute the CPO role for an organization of its size, budget, and complexity.
TNDC is an equal opportunity employer; it encourages diverse professionals to actively consider this opportunity.
For more information regarding TNDC and the CPO position, please contact: